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Hallo | Speak English with Natives

Customer Success Manager

Part time | Provo, Utah

Start Date: ASAP

About The Job

The Customer Success Team plays a critical role at Hallo, ensuring that our valuable students are able to maximize the value they obtain through adoption of our product. A Customer Service Manager serves as a guiding adviser to our students, helping them understand how to use the product, answering their questions, and solving their problems to support their language learning journey with Hallo. 

Responsibilities

  • Develop a clear funnel for communicating with students daily via email, social media, and others.
  • Build strong relationships with our students to receive candid feedback and support them.
  • Serve as the primary interface with students to manage and resolve any critical situations.
  • Perform periodic reviews with students to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
  • Leverage technical knowledge of Hallo to assist in resolving technical errors.
  • Develop relationships with influential students and convert them into Hallo ambassadors.
  • Develop tools, processes and best practices to ensure students are realizing the greatest possible value from Hallo.

Requirements

  • Outstanding task management skills in a fast paced, high volume environment
  • 0-2 years of experience, preferably in a client-facing or technical role
  • Bias towards finding solutions vs. shutting down ideas
  • Strong communication skills, both written and verbal
  • Strong organization and project management skills

Preferred Qualifications

  • Outstanding soft skills to understand our students
  • Empathy and a passion for problem solving
  • Ability to thrive in a fast-paced environment
  • Technical aptitude and passion to become a subject matter expert in Hallo

*IMPORTANT: Check out this article, “Why You Should Join the Hallo Rocket Ship” before submitting your application to see if you would be a good fit for Hallo.

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Suggested Topics for Products & Technology

 

  1. Showcasing Incredible Apps to Learn Foreign Languages
  2. Comparing & contrasting different foreign language apps based on functions
  3. How to Become Bilingual: Stories & Best Practices
  4. How to Become Multilingual: Stories & Best Practices
  5. Deciding on a language career outside of the industry
  6. Teaching Free English for Service online
  7. How to experience life abroad – at home
  8. Barriers to integrating technology in the classroom & how to overcome
  9. Free resources for teachers now teaching online due to COVID
  10. Integrating education technology in K-12 schools
  11. Integrating education technology in university & graduate programs
  12. Most Innovative Language Technology and Products when you don’t know the language
  13. Building community on a language learning app (as a business)
  14. Building community on a language learning app (as an influencer/teacher)
  15. How to host an online event (InEvent present)

Suggested Topics for Research

 

  1. The Pros and Cons of Online Learning
  2. The Pros and Cons of In-Class learning
  3. The relationship between technology and success in the classroom 
  4. How has the language learning industry changed throughout history
  5. Current growth trends in the education technology industry
  6. Current growth trends in the classic institutional education industry
  7. Presentation of 3 top TESOL Student Theses
  8. Discussion: Biggest flaws & opportunities in the language learning industry
  9. Discussion: Ways to improve classic educational system
  10. Comparing language learning programs & outcomes around the world
  11. International wealth & quality of life outcomes based on ESL acquisition
  12. Best careers in the language learning industry based on growth and salary
  13. Discussion: Which language learning educational systems need the most help & how to help
  14. In-Conference Research: Best methods for learning languages. Polling & Discussion
  15. Case study: reshaping policies in the institution to improve learning
  16. Language learning outcomes based on age
  17. Understanding and overcoming misconceptions about the difficulties of language learning
  18. Best curriculums based on short and long-term outcomes

Suggested Topics for Professional Development

 

  1. Linguistic Major Career Paths – Panel and Q&A
  2. Hallo Teaching Demonstration
  3. Hallo Teaching Practice
  4. Linguistic Major Career Paths – Presented by Professionals in their fields
  5. Linguistic Major Career Paths – Panel and Q&A
  6. Getting certified as an ESL Teacher (how to)
  7. Transitioning careers as a professional in the language learning industry
  8. Improving communication in your University Department
  9. Internship Opportunities & Tips for Finding a Student Internship 
  10. Find Your Students Internships
  11. Incorporating language learning apps into your curriculum
  12. Inside look at the life of Language Interpreters
  13. Inside look at the life of Forensic Linguists
  14. Inside look at the life of ASL Translators
  15. Inside look at the life of Computational linguists in the tech industry
  16. Inside look at the life of Speech Language Pathologists
  17. Inside look at the life of Content Developers
  18. Inside look at the life of International Business Workers
  19. Inside look at the life of Language Professors
  20. Interview Skills & What Interviewers Are Looking For – Panel
  21. Interview Skills & What Interviewers Are Looking For – Demonstrations & Practice
  22. How to Create the Best Resume
  23. Pros and Cons to getting certified online
  24. Developing personal brand (as a teacher, influencer, student, etc.)
  25. Tips for choosing a career
  26. How to transition to online teaching

Summit Agenda

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