Have questions? We have answers.


Buying a subscription plan with Hallo will help you dream big and become fluent in English.

The best way to learn English is by practicing and interacting with native speakers, and Hallo makes it possible for you to learn and speak English with native speakers anytime, anywhere. 

People with exceptional English earn 30-50% percent higher salaries. Learning English is an investment in your future, and we make language learning fun, affordable, and interactive all at the same time.

Choose your plan and decide how often you would like to practice English!

When you buy a plan either for 1-on-1 or group lessons, you decide how often you would like to practice with a native teacher per week. Based on your plan, you are given a particular amount of Minutes (1-on-1 lessons) or Classes (group lessons) that you can use each week.

For example, if you choose 30 minutes per day and 3 times a week, you are given 90 Minutes each week, and you can use them to practice 30 minutes per day for three days or practice 90 minutes in one day. 

Your weekly plan Minutes or Classes must be used each week. If you don’t use them, they will expire at the end of the week. Your weekly plan Minutes or Classes are refreshed the following week, and we can’t rollover them if they expire. 

We designed our plans this way to encourage consistent practice as we believe that the best way to improve your English is to practice on a regular basis. However, we understand you may miss your practice because of busy schedules, so we designed our prices as affordable as possible for you. Even if you miss a few days, it still is a great value to purchase a subscription and practice regularly. 

We’re glad that you are ready to buy a plan and become fluent in English with Hallo!

You can go to the Subscription page from settings on either mobile or web to buy a plan. You can pay to get a plan using PayPal, a credit card, or a debit card for both 1-on-1 and group lessons. On mobile, you need to use Google or Apple for group lessons as we need to abide by the App Store and Google Play Store rules.

We charge in US dollars, and you can find the prices for our plans on the Subscription page. The amount you pay in your local currency depends on the exchange rate set by your bank. Many of our students pay via PayPal or Stripe, and we are working hard to offer more local currency payment options.

We’re sorry that your credit card has been declined and that you are having trouble paying for your plan. We do not always receive information about why credit card transactions have been declined. But there are a few common reasons why your credit card payment could be declined:

  • Does your bank allow international or USD transactions? 
  • Are you in a new place or location?  Sometimes attempting a purchase in a different city could cause your credit card issuer to decline your card
  • Is your payment to Hallo unusually large compared to your typical spending habits? Sometimes this may cause your credit card issuer to decline your card

In the list below there are some more reasons why a credit card could be declined, see if any of them apply to your situation 

  • Check that your bank allows international or USD transactions
  • Check that your type of credit card is accepted by Hallo
  • Check that your card has not expired 
  • Check that you have available funds to cover the full value of the plan you wish to buy
  • Check that your card number, billing address and CVV number are correct

If none of these reasons apply to you and you still cannot pay, please stop making payment attempts. Call the number on the back of your card. The credit card company will be able to identify the issue and guide you through the steps to resolve the problem. 

If your debit or credit card still doesn’t work after all the efforts, please try using PayPal instead.

Subscriptions can continue for as long as you’d like! After buying a plan, all you need to do is to focus on your English. Your plan can be monthly or yearly, but we recommend you subscribe to a yearly plan for an additional 25% discount because becoming fluent in English requires time and consistency.

At the end of your plan, it will renew on the expiration date for the same price. This is helpful for students who purchase their plan with a promo code, because it locks in their subscription at a lower price. 

You can cancel or change your subscription at any time, so choose your favorite plan now and change it later if you need to.

Like any subscription, your plan renews on the expiration date. This helps you focus on learning English and keep the same price for as long as you’d like.

You can stop your plan at anytime from renewing on your Subscription page before it expires. Click “Cancel Subscription” to stop your plan from renewing while still using your current plan. 

However, when you cancel your subscription, any discounts you used before will not work anymore.

Your weekly plan credits (Minutes and Classes) are refreshed every Sunday and must be used each week. If you don’t use them, they will expire at the end of the week. If you are not able to practice due to vacations or holidays, you can pause your plan for up to 2 weeks at a time.

The question is, if I buy my plan later in the week such as Friday or Saturday, would my credits reset the next day or two? The answer is yes, but don’t worry because it’s actually a good thing for you. Our subscription doesn’t renew every 4 weeks but every month, which means if you subscribe later in the week, you could actually get 5 weeks instead of 4 weeks per month.

The bottom line is, it doesn’t matter what day you subscribe on. Buy a plan when you are ready to become fluent and dream big!

If for some reason, you find that Hallo is not for you after trying a lesson, you can contact us within 7 days from the date you purchased your yearly plan, and we will fully refund your purchase.

  • We only refund your purchase in full if you have requested cancellation within the first 7 days from the date of purchase.
  • If you have already taken more than 1 lesson or if it’s after 7 days from the date of purchase, your cancellation request will follow our standard refund policy.

We are providing our students with this warranty because we are confident that you will enjoy learning English with our teachers on Hallo. Subscribe now and become fluent in English in no time!

You can change your subscription plan anytime through your Hallo account on your mobile device or on the web. In the app, you can click Subscriptions in your settings and change your plan.

You can pause your subscription plan anytime through your Hallo account on your mobile device or on the web. In the app, you can click Subscriptions in your settings and pause your plan.

You can pause your subscription for the following week or two weeks, in case you need to take a break and come back later. Any minutes you would have received during this period will be saved and shared with you as extra minutes after the pause. 

You can cancel your plan anytime if you decide that your plan is not helping you to become fluent and meet your goals. To cancel your plan, please go to the Subscription page so you won’t get charged for the following months.

© 2023 Hallo Inc.