Have questions? We have answers.

Account

No, you can’t have multiple accounts on Hallo according to our Privacy Policy (article 2, “Registration and Account Security”). Please keep in mind that your primary and any other accounts may get permanently banned if one of our team members notices that you have multiple accounts on Hallo.

No, you can’t update your login method.

Follow these steps to change your username:

Go to your profile > “Edit” > change your username > tap on “Save” at the bottom.

Tip: You can change your username only every 30 days.

To log back into an active Hallo account, you can go to the Login Page and sign in with the same information you used to create your account. Here, you need to remember which option you used to create your account. Did you use Facebook? Did you use your phone number?

If the app asks you for your personal information like your name again, try another login method because you are about to create a new account. If you still have trouble logging in, please email us at support@hallo.tv, providing your username and any other information that you remember about your account. We will tell you which email/phone number you used to sign in. Unfortunately, we can’t tell you your password, and we can’t reset any password under Facebook/Google.

Tip: You cannot log back into a deleted account or if you are banned.

We suggest that you log out of your account instead of deleting it in case you want to activate it again- if you delete your account, you won’t be able to recover it, and you will lose your followers, chats, level, and all your information.

If you still want to delete your account, follow these steps to delete your account:

Go to your profile > Settings > Manage Account > Delete Account.

No. Once you delete your account, we can’t recover it. Please sign up again using a different method.

You can get temporarily suspended for breaking Hallo’s Code of Conduct. All suspensions are binding until expiration or removal upon appeal. Any attempt to avoid an account suspension using other accounts, identities, personalities, or presence on another user’s account may extend the length of your suspension, or it may lead to getting your account banned from the platform.

Hallo admins review every account and appeal. Generally, if it’s not a significant breach and you don’t have any other reports, your account will be unsuspended by an admin before three days. Otherwise, you will be automatically unsuspended after three days.

You can also get an automatic suspension for the following reasons: using a bad word more than three times, using Hallo for purposes unrelated to language learning, and consistently using languages other than English.

You can appeal your suspension by clicking “appeal” on your suspension notice and a Hallo admin will review it as soon as possible. Please avoid getting suspended by following our Code of Conduct and warnings.

You can get banned by breaking Hallo’s Code of Conduct multiple times and ignoring our team’s warnings.

Students and teachers that perform any of the following actions will run the risk of getting their accounts banned permanently:

-Breaking the Law
-Suspension Evasion
-Self-Destructive Behavior
-Violence and Threats
-Hateful Conduct and Harassment
-Unauthorized Sharing of Private Information
-Impersonation
-Spam, Scams, and Other Malicious Conduct
-Nudity, Pornography, and Other Sexual Content
-Extreme Violence, Gore, and Other Obscene Conduct
-Ignoring Warnings and Maintaining Bad Behaviors

At Hallo, we are proud to uphold a safe environment for every language learner at any age with any background.

If you think your ban was unfair, you can send an email to support@hallo.tv and appeal your ban status. Please keep in mind that Hallo can track the exact reason why you got banned. If you want another chance, please be honest and improve your behavior.

Students can go to other users’ profile pages and click on the setting icon at the top right corner to find the option to report or block them.

We review reports every day and suspend or permanently ban users that violate our code of conduct.

To unblock a student, please go to your profile > settings > tap on Manage Account > Blocked users > tap on the user you want to unblock, and the option will be displayed.

We do not ask for private information on Hallo, and even if we do, we will not share any confidential information intentionally.

It generally takes 2-3 business days for us to respond and take care of your request. For us to address any issues you might have promptly, please make sure to include your userID/handle and request in detail, so we can help you find a solution quickly. 

Ads

You can get rid of ads by subscribing to one of the 1-on-1 or group lesson plans.

Hallo does not choose the ads you see on our platform, but we do have filters to block ad content that could be considered inappropriate. Please take a screenshot and send it to support@hallo.tv if you see inappropriate ads.

Technical

If you find any technical issues or bugs, please follow the process below:

  • Check the FAQs and make sure they are actual technical issues or bugs
  • Try logging out and logging back in to see if it fixes your issue
  • If logging in again doesn’t fix your issue, try reinstalling the app
  • If reinstalling the app doesn’t fix the issue, please report the issue by emailing us at support@hallo.tv with a screenshot and details

Since we receive hundreds of messages every day, it takes 5-7 business days for us to respond. Our team wants to give you a special thank you for your patience with the Hallo platform. By reporting bugs, you can help us improve our product and be a part of making Hallo an app that will change the future of language learning.

Yes, you can use Hallo on your laptop and desktop. Use this link to login: app.hallo.tv