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Hallo: Live English Classes and Speaking Clubs

Have questions? We have answers.

Bookings (helpful videos coming soon...)

Students subscribe to live classes for a minimum of 4 weeks with classes twice a week. Technically students can subscribe for months. Please be aware there is currently no end date but you can mention you’ll end the class by a certain date in your class description. When the time nears to end the live class please message management a week before the change. 

Setting up your live class on the web: 

  1. Start on the Hallo home page  
  2. On the left-hand side of the page click ‘view schedule’ 
  3. Click ‘add schedule’ on the bottom-right-hand corner of the page
  4. By default you should be on the ‘live class’ tab, double check
  5. Add a title, description, 2 days, a category and thumbnail
  6. Make sure to choose a start date and the time of the classes

Everything you see on your schedule is presented in your timezone but students will see it in their time zone. Your time will automatically adjust wherever you are! 

One-on-One Classes:  When a student books a one-on-one class with you the student’s icon will show up on your schedule. A private chat is also created so you can communicate with your student. Five minutes before your lesson, a “Join Now” button will appear on the homepage (on the left-hand side mid-page). Click it to enter the class. If a student booked two or more lessons back to back, they are automatically combined into one lesson. 

One-on-one classes are highlighted in green on your schedule.

To schedule One-on-One classes on the web: 

  1. Go to the home page.
  2. Select the schedule icon next to your profile image (top-right-hand corner).
  3. Click blue “add schedule” (bottom right-hand corner).
  4. Select private lessons.
  5. Select date.
  6. Chose a start time and end time.
  7. Decide if you want to have that schedule to repeat.

Group classes are a great option for students that prefer to have more privacy with their friends and their teachers. These classes are very similar to 1-on-1 classes. 

To schedule Group classes on the web: 

  1. Start on the home page.
  2. On the left-hand side of the page click ‘view schedule’ 
  3. Click blue “add schedule” (bottom right-hand corner).
  4. Select group class tab
  5. Select a start date.
  6. Chose a start time and end time. (remember group classes are 1 hour long.) 

 

If teachers are five minutes late, the student is refunded and the teacher is not paid. If student is late but the teacher was on time the teacher is paid. Teachers are required to stay for 1/2 of the class duration. Three no shows from teacher and this will lead to the revocation of teacher status.

Yes teachers can cancel their classes. If classes are not booked you can easily delete them from your schedule. 

Teachers can cancel classes with students 24 hours in advance. 

Students can cancel 24 hours in advance and get a 100% refund. If they cancel within 24 hours they will get a 50% refund.

Students and teachers cannot cancel a class within 1 hour of that class.

We recommend communicating with your students, if there is a conflict and you’re unable to attend. There is a chat that is automatically created once the class is scheduled. 

At the end of each class including no shows and late classes, students and teachers can leave a review for one another.

Hallo uses a Bayesian Average to determine a teacher’s rating. It is a weighted average that is often used on sites where individual people receive ratings from others. When there are only a few data points, the Bayesian Average discounts the basic average, relative to the average of all the teachers on Hallo.

As the teacher receives more ratings, there is more confidence that the teacher’s basic average is accurate. Over time, as the teacher earns ratings, the Bayesian Average converges with the teacher’s basic average.

If the student does not leave a rating for the lesson, the rating for the lesson will be 5 stars by default.

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