Teachers can add and update their schedules on the schedules page. On that page, they can click on “Add Schedule” and then choose their lesson type to decide whether they want to create a schedule for private lessons, live classes, Hallo courses (if they are course teachers). From there, teachers can also choose a particular time and date and make it repeat weekly if they want to. Everything is presented on their timezone, and added schedules will show up on the schedules page once they are created.
Live Classes: For live classes, you can add a title, class type, and level to provide your current and potential subscribers with more info about your classes. When it’s time for your class, a button called “Start Now” will show up on the schedules page that will take you to a page where you can start your class, but you can start on the home page as well.
Private Lessons: If a student books a private lesson with you, you will get a notification and the student’s info will show up for the private lesson on the schedules page. When it’s time for your lesson, a button called “Join Now” will show up on the schedules page that will take you to the lesson when you click on it. Also, if a student booked two lessons back to back, they get automatically combined into one lesson so the teacher and student don’t need to leave the first lesson for the second lesson. (For scheduled private lessons, teachers will only get paid for what students booked in advance through the schedules page, not how long they are on the call for unlike InstaMatch.)
Hallo Courses: Just like live classes, course teachers are able to create schedules for their courses on the schedules page. Each course should be 2 times a week for 4 weeks at the same time and on the same days. Teachers are required to use their computer for their courses so they won’t be able to find the option to start a course on the mobile app.
Hallo sends you a push notification 30 minutes in advance just in case you forget. We recommend that teachers check their schedules frequently so they don’t miss their lessons or aren’t late.
If teachers are 5 min late, lessons are cancelled automatically while if students are late, lessons will continue because students paid for their lessons. Three no shows from teachers will lead to revocation of teacher status.
Both students and teachers can’t cancel lessons within 1 hour before their lessons. Students can cancel 24 hours in advance and get a 100% refund and cancel within 24 hours and get a 50% refund.
At the end of each lesson including no shows and late classes, students and teachers can leave a review for one another.
Hallo uses a Bayesian Average to determine a teacher’s rating. It is a weighted average that is often used on sites where individual people receive ratings from others. When there are only a few data points, the Bayesian Average discounts the basic average, relative to the average of all the teachers on Hallo.
As the teacher receives more ratings, there is more confidence that the teacher’s basic average is accurate. Over time, as the teacher earns her own ratings, the Bayesian Average converges with the teacher’s basic average. If the student does not leave a rating for the lesson, the rating for the lesson will be 5 stars by default.